Substitution Policy

Due to the availability of certain flowers, substitutions may occasionally be necessary to create your bouquet. Great care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal or greater value. Additionally, the substitution of certain vases or gifts may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

We may attempt to call you or the recipient if we have delivery questions or problems. If you elect to receive an email, you should get a message shortly after the flowers have been delivered. Please note that there can be up to an 8 hour delay on email delivery notifications.

We will do our best to fulfill delivery date and time requests, but cannot always guarantee delivery times and dates, including express delivery options.

*Please note, during major floral holidays such as Valentine’s Day, Mother’s Day and Christmas, we are unable to guarantee any timed delivery requests but will try our very best to accommodate.